ck54 Privacy Policy

Introduction

Welcome to the ck54 Privacy Policy. ck54 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take the privacy and security of our users very seriously, and this document explains in plain English exactly what personal information we collect, how it is used, who it may be shared with, and what rights you hold over your own data.

By accessing or using the ck54 platform, including our website, mobile interface, and associated services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you discontinue use of our services. This policy applies to all registered and unregistered visitors of ck54.ws.

Information We Collect

ck54 collects personal data that you provide directly, as well as information gathered automatically through your use of the platform. The categories of personal data we process include:

• Identity information: full name, date of birth, username, and government-issued identification documents required for account verification (KYC).
• Contact details: email address, phone number, and mailing address (where applicable).
• Financial information: payment method details including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transaction records necessary to process deposits and withdrawals.
• Technical data: IP address, browser type, device identifiers, operating system, session activity logs, and geolocation data (country or region level only).
• Usage data: game history, betting activity, bonus usage, and platform interaction patterns collected to improve our services and detect irregular account behaviour.

We collect only what is necessary to deliver our services, meet regulatory requirements, and maintain a safe and fair betting environment for all users.

How We Use Your Information

The personal data collected by ck54 is used for the following clearly defined purposes:

• Account creation and management: to register your account, verify your identity, and maintain your user profile securely.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels, and to maintain accurate financial records.
• Customer support: to respond to your enquiries, resolve disputes, and provide 24/7 assistance via our support team.
• Security and fraud prevention: to monitor account activity, detect suspicious behaviour, prevent fraud, and protect the integrity of the ck54 platform.
• Responsible gaming compliance: to enforce deposit limits, self-exclusion requests, and age verification obligations, in keeping with our responsible gaming commitments.
• Service improvement: to analyse usage patterns, optimise platform performance, personalise your experience, and develop new features that better serve Bangladeshi players.

Sharing Your Information

ck54 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited and lawful circumstances:

• Payment processors: We share relevant financial data with trusted payment partners such as bKash, Nagad, Rocket, and Upay solely for the purpose of completing your requested transactions.
• Legal obligations: We may disclose your information if required to do so by applicable law, court order, or regulatory directive — including anti-money-laundering or fraud prevention obligations.
• Service providers: We may engage trusted technical service providers (e.g. cloud hosting, analytics) who process data strictly on our behalf and are bound by confidentiality agreements.

Under no circumstances will we share your identity documents, account credentials, or financial data with advertisers, data brokers, or any unaffiliated third party for marketing purposes.

Cookies and Tracking Technologies

ck54 uses cookies and similar tracking technologies to deliver a smooth and personalised betting experience. Cookies are small text files stored on your device that help us remember your session, preferences, and platform settings. We use strictly necessary cookies (required for the platform to function), performance cookies (to measure page load times and identify errors), and optional preference cookies (to remember your language and UI choices).

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ck54 platform, including your ability to log in and place bets. We do not use cookies to serve targeted advertising to third parties.

Data Retention

ck54 retains your personal data for as long as your account remains active or as required to provide you with our services. Once your account is closed, we retain certain records for a minimum of five years in order to comply with applicable financial record-keeping and anti-fraud obligations. After the applicable retention period has expired, your data will be securely deleted or anonymised.

We do not retain data beyond the minimum period necessary, and all retained data continues to be protected by the same security standards described in this policy.

Your Rights Over Your Data

As a user of the ck54 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address listed in the Contact section below.

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal data we hold.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data from our systems.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances.
• Right to data portability: you may request a structured, machine-readable copy of the personal data you have provided to us.

We will respond to all verified data requests within 30 days of receipt. We may need to verify your identity before processing a request to safeguard your account.

How We Protect Your Data

ck54 employs a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical measures include SSL/TLS encryption across all data transmissions, encrypted storage for sensitive fields such as passwords and financial identifiers, role-based access controls that limit internal staff access to data on a strict need-to-know basis, and regular security assessments.

While we take every reasonable precaution to safeguard your information, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your ck54 account, never share your credentials with anyone, and contact our support team immediately if you suspect any unauthorised activity on your account.

Third-Party Services

The ck54 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver our casino and live betting content. These providers may process technical data (such as session tokens and game round IDs) necessary to deliver their games. ck54 does not grant these providers access to your personal identity information beyond what is strictly necessary to operate the games within our platform. Each third-party provider operates under its own privacy framework; we recommend reviewing their policies if you have specific concerns about game-level data processing.

Age Restriction and Minors

ck54 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately disable the account and delete all associated data. Parents and guardians are encouraged to monitor and restrict minors' access to online gambling platforms. If you believe a minor has accessed our platform, please contact our support team at once.

Changes to This Privacy Policy

ck54 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, or applicable legal requirements. When we make material changes to this policy, we will post the revised version on this page and update the effective date shown at the top of the document. Continued use of the ck54 platform after any such update constitutes your acceptance of the revised Privacy Policy.

We encourage all users to review this Privacy Policy periodically to stay informed about how ck54 is protecting your information. If you disagree with any update, you should close your account and cease using the platform.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way ck54 handles your personal data, please reach out to our dedicated privacy support team. We are committed to responding promptly and transparently.

You can reach us by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Durga Puja, and Victory Day, to address your data privacy queries.